Chafee, new DMV head promise shorter wait times

PROVIDENCE, R.I. – Governor Lincoln Chafee Wednesday vowed to cut waiting times for frustrated motorists at the state Department of Motor Vehicles.

During a news conference at DMV headquarters in Cranston, Chafee announced Lisa Holley is replacing Sally Strachan as the agency's director. Holley most recently served as chief legal counsel for the state Department of Public Safety. Holley says a new team will assess what's wrong with the DMV and set performance-based goals.

"We're going to look at everything," she says. "Everything is on the table. If it means more customer service reps, we'll make that decision. If it means we need to look at demographics and geographics of where satellite offices need to be, we'll do that."

Long waiting times have bedeviled DMV patrons for years. To the laughter of some bystanders, Chafee vowed by the end of his term to cut waiting times to those of Connecticut and Massachusetts.

Do you have insight or expertise on this topic? Please email us, we'd like to hear from you.