Mass. officials investigate National Grid over storm response
PROVIDENCE, R.I. – The state is launching an investigation into National Grid's response to this week's storm that left as many as 30,000 of its customers in the dark.
Public Utilities Chairwoman Ann Berwick said the department plans to take an in-depth look at the company's performance before, during and after the storm to evaluate its overall emergency response.
A National Grid spokeswoman said more than 600 crews and hundreds of other employees worked to restore power during the storm and after, when high winds contributed to outages.
The company said it will cooperate with the investigation.
State officials said the company's response to the storm left some customers without power for as long as 36 hours and forced local police and public safety officials to guard downed power lines.
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