National grid customers in Rhode Island are suing the company, along with the state’s public utilities division. They claim National Grid broke the law turning off their power, despite their low-income or medically vulnerable status.
National Grid spokesman David Graves said there are many safeguards in place before a customer has their power shut off.
“Shutting customers off, terminating their service, is the last step that we take in a very long process to work with the customers, particularly if they’re having trouble paying their utility bills,” said Graves.
The advocacy groups, the George Wiley Center and the Rhode Island Center for Justice filed the lawsuit in superior court Tuesday. They say some three-thousand customers are medically vulnerable and at risk of losing power.
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