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National grid customers in Rhode Island are suing the company, along with the state’s public utilities division. They claim National Grid broke the law turning off their power, despite their low-income or medically vulnerable status.

National Grid spokesman David Graves said there are many safeguards in place before a customer has their power shut off.

“Shutting customers off, terminating their service, is the last step that we take in a very long process to work with the customers, particularly if they’re having trouble paying their utility bills,” said Graves.

If you've been wondering whether the recent cold snap helped spike your energy costs, wonder no more and be sure to listen to this week's Bottom Line. Providence Business News Editor Mark Murphy joins Rhode Island Public Radio's Dave Fallon to learn more from National Grid spokesman David Graves.

Graves discusses how the availability and price of natural gas is effecting electricity rates, new rates for homes and businesses, and what business owners should know about their electric rate plans.

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